Thank you for purchasing a hydroponic fodder system from Fodder Group Inc.
If you are not entirely satisfied with your purchase, we're here to help.
You have 7 calendar days to report an issue with your system, from the date you received it. If your system has been damaged in transit on its way to you, we require you to provide us with images and a detailed written report as to the damage to firstname.lastname@example.org.
This will enable us to make a decision on how best to rectify the situation which may entail replacing or repairing your system.
If your system is not working correctly when it arrives, our customer care department will allocate a service person to assist. All systems are thoroughly tested prior to shipping however in the event that something has happened in transit, we are here to help.
Once we receive your images and report, we will consider it and notify you that we have received your email. We will immediately notify you on the status of your options after inspecting the information provided.
Please see our refund policy for further details on refunds.
Shipping costs on any system that requires returning to our head office will be dependent on the insurance status of your order.
If your system requires replacement, the cost of return shipping will be either claimed on insurance and in the case of no insurance, you will be responsible.
If you have any questions on how to return your item to us, contact us at email@example.com or via phone.